REFUND POLICY

At Canadian Fit Club, we strive to provide our customers with top-quality athletic coaching, dietary coaching and athletic clothing that enhances their performance and comfort during workouts and everyday activities. We understand that sometimes a purchase may not meet your expectations, and we want to ensure a hassle-free experience in such instances. This Refund Policy outlines our procedures and guidelines for processing refunds on athletic clothing purchases made through our website or authorized retailers.

1. ELIGIBILITY FOR REFUNDS FOR ATHLETIC CLOTHING AND ACCESSORIES:

To be eligible for a refund, the following conditions must be met:
  • The item must be returned within 30 days of the original purchase date.
  • The item must be in its original condition, unworn, unwashed, and with all original tags attached.
  • Proof of purchase must be provided, such as a receipt or order confirmation number.
  • Refunds will only be issued for items purchased directly from Canadian Fit Club or from authorized retailers.

2. NON-REFUNDABLE ITEMS:

Certain items are not eligible for refunds unless they are defective or damaged upon receipt. These include:
  • Items marked as final sale.
  • Customized or personalized items.
  • Undergarments or swimwear for hygiene reasons.
  • Items purchased through third-party sellers not authorized by Canadian Fit Club.

3. REFUND PROCESS:

If you meet the eligibility criteria and wish to initiate a refund, please follow these steps:
  • Contact our Customer Service team at info@canadianfitclub.com to request a Return Merchandise Authorization (RMA) number.
  • Pack the item securely in its original packaging, along with any accessories, and include the RMA number provided by our Customer Service team.
  • Ship the item to the address provided along with the RMA number, using a trackable shipping method.
  • Once we receive the returned item and verify its eligibility for a refund, we will process the refund within [number] business days.
  • Refunds will be issued to the original payment method used for the purchase.

4. EXCHANGES:

If you prefer to exchange an item for a different size, colour, or style, please contact our Customer Service team to arrange an exchange. Exchanges are subject to product availability and must be initiated within 30 days of the original purchase date. Customers are responsible for any price differences between exchanged items.

5. DEFECTIVE OR DAMAGED ITEMS:

If you receive a defective or damaged item, please contact our Customer Service team immediately. We will arrange for a replacement or offer a refund, including any shipping charges incurred.

6. CHANGES TO REFUND POLICY:

Canadian Fit Club reserves the right to amend or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

ATHLETIC COACHING AND DIETARY CONSULTATIONS REFUND POLICY

At Canadian Fit Club, we are committed to providing our clients with professional and personalized athletic coaching and dietary consultation services to help them achieve their fitness and wellness goals. We understand that circumstances may change, and we aim to offer a transparent and fair refund policy to ensure customer satisfaction. This Refund Policy outlines our procedures and guidelines for processing refunds on athletic coaching and dietary consultation services.

1. ELIGIBILITY FOR REFUNDS FOR ATHLETIC COACHING AND DIETARY COACHING:

To be eligible for a refund, clients must adhere to the following conditions:
  • Refund requests must be submitted within 14 days of the initial consultation or coaching session.
  • The client must provide a valid reason for the refund request, such as dissatisfaction with the service provided or an inability to continue due to unforeseen circumstances.
  • Refunds will be considered on a case-by-case basis, and approval is at the discretion of Canadian Fit Club.

2. NON-REFUNDABLE SERVICES:

Certain services are not eligible for refunds unless explicitly stated otherwise. These include:
  • Services that have already been provided, including completed coaching sessions or dietary consultations.
  • Services provided beyond the initial 14-day refund period.
  • Customized or personalized coaching or dietary plans developed specifically for the client's needs.

3. REFUND PROCESS:

If you meet the eligibility criteria and wish to request a refund, please follow these steps:
  • Contact your assigned coach or dietary consultant to discuss your concerns and reasons for the refund request.
  • If necessary, schedule a meeting or call to further discuss the issue and explore potential resolutions.
  • If a refund is deemed appropriate, our team will process the refund within 3-5 business days.
  • Refunds will be issued using the original payment method used for the service.

4. PARTIAL REFUNDS:

In some cases, partial refunds may be offered based on the extent of services provided and the client’s satisfaction level. The amount refunded will be determined by Canadian Fit Club on a case-by-case basis.

5. CHANGES TO SERVICES:

Canadian Fit Club reserves the right to make changes to our coaching and consultation services, including pricing, availability, and service offerings, without prior notice. Any changes will be communicated to clients in a timely manner.

6. CLIENT RESPONSIBILITIES:

Clients are responsible for providing accurate and honest information to their coaches or dietary consultants to ensure effective service delivery. Failure to disclose relevant information may impact the quality and outcomes of the services provided.

7. CONTACT US:

If you have any questions or concerns regarding our Refund Policy or need assistance with a refund request, please contact our Customer Service team at info@canadianfitclub.ca. We are here to assist you and ensure your satisfaction with our coaching and consultation services.
Thank you for choosing Canadian Fit Club for your athletic coaching, dietary consultation and athletic gear needs. We appreciate the opportunity to support you on your journey to improved fitness and wellness.